Shipping Policy
Alluria partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS who work with local couriers — allowing us to ship direct to your door and proudly offer flat rate worldwide shipping.
You will be charged when your order is placed. All payments are subject to verification and approval before shipping and may take several days to process. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.
Shipping Process
We require between 2–5 working days on average to fulfill your order and transport it to our carrier’s sort facility. Some items may take longer — especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues.
Once your order has begun processing through our shipping department, we are unable to make any changes (including address changes). We will only ship to the address provided at checkout.
We ship only on business days and do not ship on Saturdays, Sundays, or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.
For orders with multiple items, products may be shipped separately and received on different dates due to varying manufacturing partner locations.
Tracking
All orders are processed with tracking numbers. You will receive an email with your tracking number once your order is dispatched to the carrier’s sort facility.
For some shipping companies, tracking information can take several days to update. If your order was placed more than 5 business days ago and there is still no tracking update, please contact us.
Deliveries
Shipping time varies by country or region. Specific delivery dates are not provided or guaranteed. Below are our estimated timeframes:
| Location | Estimated Shipping Time |
|---|---|
| United States | 7–14 Business Days |
Note: The above estimates are in business/working days and do not include our 2–5 day processing time.
While we do everything we can to ensure timely delivery, Alluria cannot be held responsible for delays caused by factors outside of our control such as customs clearance, holidays, severe weather, or labor-related disruptions.
Duties, Taxes, and Other Fees
International shipments may be subject to import taxes, duties, or customs clearance fees, which are applied once a shipment reaches the destination country. These fees are the sole responsibility of the recipient.
Alluria has no control over these charges and cannot predict what they may be. If a shipment is refused and returned, the recipient is responsible for any applicable import taxes and return shipping costs.
Customs policies vary widely by country. We recommend contacting your local customs office for more information.
Lost, Stolen, or Damaged Packages
Alluria is not responsible for lost, stolen, or damaged packages. If your tracking indicates that your package was delivered but you haven’t received it, please report the issue to the carrier and/or file a claim directly with them.
We rely on timestamped delivery confirmation from the carrier when assessing claims, and we may not be able to honor your request if it’s not reported.
Wrong Address Disclaimer
It is the customer’s responsibility to ensure that the shipping address entered at checkout is correct. We begin working on orders immediately, and are unable to make address changes once an order is placed. If your order has already been processed, we cannot retrieve it for updates.
Feedback
We’d love to hear your feedback, questions, or concerns. Please feel free to email us at shopalluria@gmail.com to let us know how we’re doing. We take your input seriously and are always working to improve.